About InformaIT

Do you want to be a part of a fast-growing SaaS company that innovates proofreading? Then InformaIT is the right place for you.

At InformaIT, we have been innovating proofreading for the last 20 years to make proofreading foolproof. Although remarkable, the human eye is not always reliable. That’s why we exist: to give the human factor a break while making proofreading much faster and wholly accurate so that our customers can save time while never worrying about flaws in artwork production.

In other words, we are innovative creators of fully GMP-validated proofreading software – designed to detect deviations and present them in a printable report. Since Inform Content Compare is 100 percent web-based and free from plugins, you only need a browser. And you know what? Anyone can use our products. On any platform – anytime, anywhere.

Our customers range from the pharmaceutical industry to food and beverages and advertising agencies. Using our Content Compare suite, our customers get professional help – from the early draft stages to the finished print. That is what we like to call accuracy made easy.

About the role

We are currently looking to expand our team with a Technical Customer Support Specialist. You will be the front to our customers and partners and the core of delivering our solution. You will also support our customers and partners daily with technical questions and simultaneously be the super user of our products to ensure they get the most value. By helping onboard our new customers, educating and advising them, and solving their day-to-day technical issues, you ensure our customers get the success they deserve from our products.

Your responsibility as a Technical Customer Support Specialist

• Serve as the first line of support for our customers and partners
• Setting up systems for new customers
• Configuration of our services
• Day-to-day technical support to our customers and partners
• User training in our platform
• Collaborate with our tech and product teams to escalate and resolve complex issues
• Maintain detailed records of customer interactions and feedback for continuous improvement
• Make sure our customers get the most value from our solution
• Act as a brand ambassador, fostering positive relationships with our user community

We think you have

• Proven customer support experience or experience as a Client Service Representative, preferably in the tech industry
• Excellent communication skills in English, both verbally and in writing
• Additional languages to English are advantageous
• Empathy and a solid commitment to providing outstanding customer service
• Ability to work independently and as part of a collaborative team
• Strong problem-solving skills and a solution-oriented mindset
• Tech-savvy with the ability to quickly learn and navigate software applications such as Cloud platforms, Windows Server, Jira, Adobe Suite, etc
• Meriting if you have experience in print production and Artwork Management.

What's in it for you?

Apart from being part of a fast-growing SaaS company that brings customers proven value, you will also be included in a driven, ambitious, and inspiring team with the opportunity to develop and grow with the company. We are also on an exciting expansion journey, meaning you will work towards a global market and different industries.

Please submit your application in English since it is our primary corporate language.

We look forward to hearing from you!